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Specialist industries

Can a customer insist on a particular EPAL quality class?

By PalletChecker · AI-assisted, source-linked guidance

Reviewed 2026-10-03 · Source backed guidance

Applies to: EPAL scheme and contractual agreement

Yes, the parties can agree a specific class. EPAL distinguishes its binding exchangeability conditions from its optional quality classification, which applies by mutual agreement. Record the agreed grade and acceptance criteria; a supplier’s own A/B/C descriptions should not be assumed identical to EPAL’s.

What to check next

• Put the agreed class and rejection criteria in the order.
• Confirm who records pallet exchange balances.

Sources

• EPAL: quality classification and terms of exchange

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